State Farm® Insurance Agent Caitlyn Whitford

"Recently, I had an inquiry regarding a withdrawal from my children's life insurance policy led to a less-than-ideal encounter with other agents. Despite the urgency of my situation—a medical emergency necessitating immediate financial assistance—the response I received lacked empathy and understanding. Thankfully, Sheena intervened. Without knowing the specifics of my circumstances, she efficiently processed my request with a sense of urgency, acknowledging the time-sensitive nature of the matter. Her swift action, in contrast to the prolonged timelines suggested by other agents, alleviated much of the stress I was experiencing. This experience reaffirmed my belief in the importance of empathy in customer service. Sheena's compassionate approach not only made my day but also highlighted the true excellence that lies in how one communicates with customers. I felt compelled to convey my gratitude and commend Sheena for her exceptional kindness and dedication. Please extend my heartfelt thanks to her, as her actions have left a lasting impression on me."

"This branch off Russell Rd is my new "go-to" agency. Noah helped me with a homeowner insurance quote. My previous insurance did not even cover half of my home's current estimated value. Best rate I have seen so far! Very knowledgeable and friendly staff. Will def recommend this specific branch to my family and co-workers. Very pleased!"

"NV rates are INSANE but working with Sheena I know I’m getting the best possible rate and coverage. Knowing I can trust who I am working with is super important to me. Working with this office is always a pleasure, it’s nice to know Sheena is from Hawai’i. It feels like home whenever I talk to her and her Aloha spirit shines through every interaction. Customer service is lacking in society these days but not here! Highly recommend!"

"I was able to work with Noah from this branch and he is a wonderful representative for State Farm. I purchased my first home this last month and decided to use State Farm as they have been great with my car insurance. I was working, going to school, and meeting all of the demands from the loan officer and all of the other steps that come along with purchasing a home. Noah reached out to me and informed me on the steps I needed to take for home insurance. He took his time to explain the process, what to expect in the following months, and answered all my questions. His responses were timely and with detailed information through phone calls, text, and email. He is a great team member for Caitlyn to have. Thank you Noah!"

"This agency goes beyond expectations. My agent Noah responds to any question in minutes, regardless of time or day. He goes beyond every time and has worked to get me the best rate posible as well. Always follows up, and always available. It is a piece of mind for me knowing I have this team taking care of my insurance needs. Thank you Noah and and your team !"

"Caitlyn and Noah at State Farm are the BEST to work with! They are quick to respond back to emails and help with all the questions that I have with my business and personal policies. I would highly recommend working with either one of them if you want professional service and great rates!"

"I had a great experience working with Noah Singer at Caitlyn Whitford State Farm Insurance Agency. Noah helped me move my insurance policies from another state, making the transition smooth and painless. Noah even tracked down (and corrected) some errors within State Farm's database, which were preventing me from receiving the maximum discount I was eligible for. Overall a very good customer service experience and I would recommend Caitlyn and her team at this insurance agency."

"If I could give zero stars I would. Save yourself the hassle and DO NOT go to this agency. I've had multiple issues from them not adding a vehicle even after I text them the title, to listing a wrong vehicle and then not updating when I purchased a new car. To add to the list, they messed up on my deductible and then tried to blame it on them having agent turn over. They do not communicate unless you follow up multiple times. They delayed my claim as they were not getting back to the adjuster- and at one point told the adjuster the deductible change was made on a vehicle I no longer owned. I tried to give them the benefit of the doubt. I have numerous text to their office error after error. Save yourself the trouble and go elsewhere. Edit in regards to your response* I am fully aware of the aware of what a high deductible implies- which is the reason I requested the change the day the vehicle was added. The real problem is that this is only one of many issues with your office. All of which are always blamed on someone else instead of taking accountability. I've personally only spoken to you twice- the last being after this incident when I called your office highly upset and requested a new agent. At that time you asked for time to correct the issue. My mother also requested an agent change that week and over course never received a response from your office."

"I was able to get my renter’s insurance for my first time apartment. They answered all my questions and was very generous when answering questions. This is my first time and they took the time out to explain all questions I was asking. Thank you so much and keep up the hard work !"

"I have been with State Farm for 7 years and they have always been amazing to me. Caitlyn Gerlock is my agent, and she goes above and beyond for me. I can email her and i have a response within 10 minutes, unless she's on vacation. Then the iffice calls me back and helps me out. Even when she can't directly help me, she finds the right people to help me out. I tried to use state farm for my home owners insurance, but my house was to old. Caitlyn called around and found another company for me to use. I highly recommend State Farm to everyone who asks my opinion. Thank you State Farm and Thank you Caitlyn!!!"

"I have been using this agency for a while and they helped me out multiple times but recently I needed help with my policy and it has been almost a week and haven’t heard back from them, I’m using email to make contact because I am now in Japan and the hours difference makes it difficult. Luckily my brother was given limited power of attorney so that he can have a Florida rep take care of the insurance swap."

"I only get to interact with several team associates, after reading strong reviews and owner's attention. The gentleman who took my call, sounded experienced and friendly. He took down my email address to send me a standard questionnaire. After not getting promised response for couple hours, my calls were taken by other team members, who seem to follow some guidelines (unbeknownst to me) that seem to suggest the ladies tried not to encroach on some possible turf boundary for (most likely) the attribution of new client business and acknowledged that the gentleman jotted down an incorrect email address.. After replying to the belated questionnaire with relevant data, I received a quote the next day for a house across the street. Apparently, the gentleman reads the data in the questionnaire by keying in an incorrect house number in the last digit! A secondary question I asked in my email was simply ignored. Three days later, I have not yet received an updated/corrected quote. Fortunately, my expectation for good service was fulfilled promptly by another State Farm office."