State Farm® Insurance Agent Caitlyn Whitford
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brianne Owens
August 8, 2024
5
out of
5
rating by Brianne Owens
"Caitlyn is absolutely amazing! If you want a knowledgeable, professional, & thorough insurance agent you've come to the right place. They answer your questions and respond right away."
We responded:
"Hey Brianne, thanks a bunch for the awesome review! I'm so glad you found our service knowledgeable, professional, and thorough. It's great to know we could answer your questions and respond quickly. If you ever need anything else, we're here for you! - Caitlyn Whitford - State Farm Insurance Agent, Las Vegas, NV"
Tad
August 5, 2024
5
out of
5
rating by Tad
"Working with Noah is efficient. He is always available for questions, quotes, direction, and unknowns. I am very happy to be a client and work with Noah as he is part of Caitlyn Whitford's State Farm team. Highly suggest working with them, as they are extremely easy to work with."
We responded:
"Hey Tad! Thanks a bunch for your awesome review! I'm so glad to hear that Noah has been efficient and always available for your questions and needs. We're happy to have you as a part of our State Farm family and appreciate your recommendation! If you ever need anything else, don't hesitate to reach out! - Caitlyn Whitford - State Farm Insurance Agent, Las Vegas, NV"
Mark Lister
July 1, 2024
5
out of
5
rating by Mark Lister
"As a residential Property manager, I work with lots of insurance agencies and Caitlin's office is the best. They always answer the phone and are polite pleasant and Professional. They know the their business well. When a bought a new car, they sent the dealership the proof of insurance so I drive off in my brand new car."
We responded:
"Mark, I'm thrilled to hear about your positive experience with our office! We're pleased to have provided you with professional and efficient service for your insurance needs. It's great to know that we could assist you with your new car insurance seamlessly. Thank you for choosing our office! Caitlyn Whitford - State Farm Insurance Agent, Las Vegas, NV"
Chris Hicks
June 19, 2024
5
out of
5
rating by Chris Hicks
"Noah Singer is a uber, super agent. As professional as they come. Has helped me on my transition from Washington to Nevada."
We responded:
"Chris, I'm thrilled to hear that Noah provided you with superb service during your move from Washington to Nevada! We're pleased to have assisted you with your transition and appreciate your positive feedback. If you ever need further assistance, feel free to reach out. - Caitlyn Whitford - State Farm Insurance Agent, Las Vegas, NV"
Chris Patella
May 30, 2024
5
out of
5
rating by Chris Patella
"Noah was extremely helpful moving my policy from out of state. He went over options and helped me understand my new rates. Would happily recommend speaking to him if you are looking for a new insurance carrier."
We responded:
"Chris, we're happy to hear that Noah provided you with extremely helpful service in transferring your policy and explaining your new rates! We're pleased to have met your expectations and appreciate your recommendation. If you need anything in the future, feel free to reach out. Thank you for choosing our office! - Caitlyn Whitford, State Farm Insurance Agent, Las Vegas, NV"
Andre Taylor
May 7, 2024
5
out of
5
rating by Andre Taylor
"I recommend to friends and family"
We responded:
"Andre, your recommendation to friends and family fills our team with gratitude! We are pleased to hear that you are satisfied with our service. Thank you for trusting us with your insurance needs. If you ever need assistance in the future, we're here for you! - Caitlyn Whitford - State Farm Insurance Agent, Las Vegas, NV"
Charles Lorsomran
May 3, 2024
5
out of
5
rating by Charles Lorsomran
"Everyone is nice, professional and very helpful."
We responded:
"Thank you so much for your feedback, Charles! We're happy you found our team to be friendly, professional, and supportive. We appreciate your acknowledgment of our efforts! - Caitlyn Whitford - State Farm Insurance Agent | Las Vegas, NV"
Melody Isabela
March 22, 2024
5
out of
5
rating by Melody Isabela
"Recently, I had an inquiry regarding a withdrawal from my children's life insurance policy led to a less-than-ideal encounter with other agents. Despite the urgency of my situation—a medical emergency necessitating immediate financial assistance—the response I received lacked empathy and understanding. Thankfully, Sheena intervened. Without knowing the specifics of my circumstances, she efficiently processed my request with a sense of urgency, acknowledging the time-sensitive nature of the matter. Her swift action, in contrast to the prolonged timelines suggested by other agents, alleviated much of the stress I was experiencing. This experience reaffirmed my belief in the importance of empathy in customer service. Sheena's compassionate approach not only made my day but also highlighted the true excellence that lies in how one communicates with customers. I felt compelled to convey my gratitude and commend Sheena for her exceptional kindness and dedication. Please extend my heartfelt thanks to her, as her actions have left a lasting impression on me."
We responded:
"Melody, It is truly heartwarming to hear about the exceptional service you received from Sheena. We are delighted that she was able to assist you promptly and with compassion during such a critical time. Your kind words about the importance of empathy in customer service are greatly appreciated. Thank you for taking the time to share your experience, and we will definitely extend your gratitude to Sheena and the entire team. - Caitlyn Whitford - State Farm Insurance Agent, Las Vegas, NV"
maishel faisca-horton
March 9, 2024
5
out of
5
rating by maishel faisca-horton
"Sheena was great with helping me understand certain things about my insurance she was definitely a big help thanks!"
We responded:
"Thank you for your kind words, Maishel! We are thrilled to hear that Sheena was able to assist you with understanding your insurance needs. Our team at Caitlyn Whitford - State Farm Insurance Agent in Las Vegas, NV, is dedicated to providing exceptional service and guidance to all our clients. Please don't hesitate to reach out if you have any more questions or need further assistance."
hayk401
February 17, 2024
5
out of
5
rating by hayk401
"Vahe was efficient, knowledgeable, and pleasant to work with when submitting my auto and life policies. I called a few times and all of the reps were helpful and professional. I’d recommend them to anyone."
We responded:
"Thank you for your positive feedback and for acknowledging the exceptional assistance provided by Vahe. We greatly appreciate your recognition of our team's dedication to delivering outstanding service."
Hugo Gomez
February 15, 2024
5
out of
5
rating by Hugo Gomez
"Vahe made the process easy for me and I was able to switch from my old insurance."
We responded:
"We love seeing reviews like this, Hugo! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Tandra Smith
February 2, 2024
5
out of
5
rating by Tandra Smith
"This branch off Russell Rd is my new "go-to" agency. Noah helped me with a homeowner insurance quote. My previous insurance did not even cover half of my home's current estimated value. Best rate I have seen so far! Very knowledgeable and friendly staff. Will def recommend this specific branch to my family and co-workers. Very pleased!"
We responded:
"Tandra, we are grateful for your kind words and thrilled to hear about your positive experience with Noah. Providing excellent service and ensuring our customers feel comfortable and well-informed is our top priority, and it's heartening to know that Noah exceeded your expectations."
Sarah Sayed (kangsaroo)
November 17, 2023
5
out of
5
rating by Sarah Sayed (kangsaroo)
"Great office & great location! William is extremely helpful! Would definitely recommend!"
We responded:
"Sarah, thank you for the shoutout for William! Our office loves being your good neighbor."
Jessica Peiper
September 29, 2023
5
out of
5
rating by Jessica Peiper
"NV rates are INSANE but working with Sheena I know I’m getting the best possible rate and coverage. Knowing I can trust who I am working with is super important to me. Working with this office is always a pleasure, it’s nice to know Sheena is from Hawai’i. It feels like home whenever I talk to her and her Aloha spirit shines through every interaction. Customer service is lacking in society these days but not here! Highly recommend!"
We responded:
"Thank you, Jessica, for the amazing review! Our team works hard to provide a great insurance experience in Las Vegas and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
Erik Edler
September 21, 2023
5
out of
5
rating by Erik Edler
"I was able to work with Noah from this branch and he is a wonderful representative for State Farm. I purchased my first home this last month and decided to use State Farm as they have been great with my car insurance. I was working, going to school, and meeting all of the demands from the loan officer and all of the other steps that come along with purchasing a home. Noah reached out to me and informed me on the steps I needed to take for home insurance. He took his time to explain the process, what to expect in the following months, and answered all my questions. His responses were timely and with detailed information through phone calls, text, and email. He is a great team member for Caitlyn to have. Thank you Noah!"
We responded:
"Erik, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Leonardo Bianchi
August 31, 2023
5
out of
5
rating by Leonardo Bianchi
"This agency goes beyond expectations. My agent Noah responds to any question in minutes, regardless of time or day. He goes beyond every time and has worked to get me the best rate posible as well. Always follows up, and always available. It is a piece of mind for me knowing I have this team taking care of my insurance needs. Thank you Noah and and your team !"
We responded:
"Reviews like this overjoy us, Leonardo! Noah is a wonderful member of our team, and we’re glad he was able to assist you with your insurance needs. Thank you for sharing your experience with our office. We hope to continue serving your insurance needs for many years!"
Keri Seiger
August 24, 2023
5
out of
5
rating by Keri Seiger
"Caitlyn and Noah at State Farm are the BEST to work with! They are quick to respond back to emails and help with all the questions that I have with my business and personal policies. I would highly recommend working with either one of them if you want professional service and great rates!"
We responded:
"Keri, we thank you for leaving us a review! Noah is a wonderful member of our team, and we’re glad he was able to assist you with your insurance needs. Thank you for sharing your experience with our office. We hope to continue serving your insurance needs for many years!"
Neoclutch
August 24, 2023
5
out of
5
rating by Neoclutch
"Caitlyn and her team are so kind, caring, and helpful, I highly recommend this office."
We responded:
"Reviews like this overjoy us! Thank you for sharing your experience with our office. We hope to continue serving your insurance needs for many years!"
Chris Nicholas
July 22, 2023
5
out of
5
rating by Chris Nicholas
"I had a great experience working with Noah Singer at Caitlyn Whitford State Farm Insurance Agency. Noah helped me move my insurance policies from another state, making the transition smooth and painless. Noah even tracked down (and corrected) some errors within State Farm's database, which were preventing me from receiving the maximum discount I was eligible for. Overall a very good customer service experience and I would recommend Caitlyn and her team at this insurance agency."
We responded:
"Thank you, Chris, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Noah, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Jose Chavez
October 21, 2022
5
out of
5
rating by Jose Chavez
"Christina was extremely helpful. Recommend this office especially for the customer service I received. Thank you."
We responded:
"Thank you for the wonderful review, Jose! Christina is a fantastic asset to our team and we’re happy to hear they were able to help you with your insurance needs."
Pat Tran
October 10, 2022
5
out of
5
rating by Pat Tran
"Friendly and professional service with plenty of patience to assist with selecting your preferred coverage."
We responded:
"Thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Las Vegas."
Eva Gutierrez
September 20, 2022
5
out of
5
rating by Eva Gutierrez
"Friendly & professional office, explained the coverages & answered all my questions. Switch all my auto’s & Renter’s insurance to get all the discounts possible. Definitely, referring Family & Friends."
We responded:
"Eva, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Melissa Ruesch
September 1, 2022
5
out of
5
rating by Melissa Ruesch
"The people are awesome and friendly and answered all my questions. Great agency! Thank you all!"
We responded:
"We love seeing reviews like this, Melissa! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Jeanne Radde
August 25, 2022
5
out of
5
rating by Jeanne Radde
"Great, friendly staff is so important and Caitlyn has that!! She is a great agent to take care of your home and auto needs!!"
We responded:
"Jeanne, thank you for your kind words! It has been a pleasure to be your State Farm agent. My office is here for you whenever you need us most and I look forward to continuing our relationship for years to come!"
Paloma Aguilar
August 16, 2022
1
out of
5
rating by Paloma Aguilar
"If I could give zero stars I would. Save yourself the hassle and DO NOT go to this agency. I've had multiple issues from them not adding a vehicle even after I text them the title, to listing a wrong vehicle and then not updating when I purchased a new car. To add to the list, they messed up on my deductible and then tried to blame it on them having agent turn over. They do not communicate unless you follow up multiple times. They delayed my claim as they were not getting back to the adjuster- and at one point told the adjuster the deductible change was made on a vehicle I no longer owned. I tried to give them the benefit of the doubt. I have numerous text to their office error after error. Save yourself the trouble and go elsewhere. Edit in regards to your response* I am fully aware of the aware of what a high deductible implies- which is the reason I requested the change the day the vehicle was added. The real problem is that this is only one of many issues with your office. All of which are always blamed on someone else instead of taking accountability. I've personally only spoken to you twice- the last being after this incident when I called your office highly upset and requested a new agent. At that time you asked for time to correct the issue. My mother also requested an agent change that week and over course never received a response from your office."
We responded:
"I am sorry you have had a negative experience with my office Paloma and appreciate your feedback. Having a high deductible during a claim can be very stressful especially when it feels unexpected. I encourage all of my clients to meet with me once a year to review their policies to make sure they know what they are covered for in the event of a loss. We did our best to review the notes with you from our conversation back in December 2021 when you purchased your new car. I wish I had been able to give you a better outcome with your deductible question and appreciate the opportunity to chat with you and answer your questions about your account and claim. REPLY TO RESPONSE: Thank you for your additional feedback, you can call me anytime at 702-331-1363 and I would be happy to discuss your concerns in more detail. I wish you all the best with your new agent."