State Farm® Insurance Agent Caitlyn Whitford

"If I could give zero stars I would. Save yourself the hassle and DO NOT go to this agency. I've had multiple issues from them not adding a vehicle even after I text them the title, to listing a wrong vehicle and then not updating when I purchased a new car. To add to the list, they messed up on my deductible and then tried to blame it on them having agent turn over. They do not communicate unless you follow up multiple times. They delayed my claim as they were not getting back to the adjuster- and at one point told the adjuster the deductible change was made on a vehicle I no longer owned. I tried to give them the benefit of the doubt. I have numerous text to their office error after error. Save yourself the trouble and go elsewhere. Edit in regards to your response* I am fully aware of the aware of what a high deductible implies- which is the reason I requested the change the day the vehicle was added. The real problem is that this is only one of many issues with your office. All of which are always blamed on someone else instead of taking accountability. I've personally only spoken to you twice- the last being after this incident when I called your office highly upset and requested a new agent. At that time you asked for time to correct the issue. My mother also requested an agent change that week and over course never received a response from your office."

"I was able to get my renter’s insurance for my first time apartment. They answered all my questions and was very generous when answering questions. This is my first time and they took the time out to explain all questions I was asking. Thank you so much and keep up the hard work !"

"I have been with State Farm for 7 years and they have always been amazing to me. Caitlyn Gerlock is my agent, and she goes above and beyond for me. I can email her and i have a response within 10 minutes, unless she's on vacation. Then the iffice calls me back and helps me out. Even when she can't directly help me, she finds the right people to help me out. I tried to use state farm for my home owners insurance, but my house was to old. Caitlyn called around and found another company for me to use. I highly recommend State Farm to everyone who asks my opinion. Thank you State Farm and Thank you Caitlyn!!!"

"I have been using this agency for a while and they helped me out multiple times but recently I needed help with my policy and it has been almost a week and haven’t heard back from them, I’m using email to make contact because I am now in Japan and the hours difference makes it difficult. Luckily my brother was given limited power of attorney so that he can have a Florida rep take care of the insurance swap."

"I only get to interact with several team associates, after reading strong reviews and owner's attention. The gentleman who took my call, sounded experienced and friendly. He took down my email address to send me a standard questionnaire. After not getting promised response for couple hours, my calls were taken by other team members, who seem to follow some guidelines (unbeknownst to me) that seem to suggest the ladies tried not to encroach on some possible turf boundary for (most likely) the attribution of new client business and acknowledged that the gentleman jotted down an incorrect email address.. After replying to the belated questionnaire with relevant data, I received a quote the next day for a house across the street. Apparently, the gentleman reads the data in the questionnaire by keying in an incorrect house number in the last digit! A secondary question I asked in my email was simply ignored. Three days later, I have not yet received an updated/corrected quote. Fortunately, my expectation for good service was fulfilled promptly by another State Farm office."

"I've only dealt with Ashley at this office and you would be the luckiest person to land her as your agent! Just a week in to joining SF I had an incident with some personal property that was destroyed. On a Sunday (day the incident happened) I sent her a message and mentioned it can wait until she's in the office on Monday to dive in to the specifics. About 20 minutes pass and I receive a message detailing all the people she's reached out to for specific answers to my unique circumstances. Mind you, this would be standout service on its own, but to have this kind of attention on her day off is absolutely unheard of! Well done Ashley!!"

"Ashley Scarborough for President. Let me be clear, this is not a review for State Farm, this is solely for Ashley. I've recieved nothing but headaches from State Farm near the end of my 4 year run with them as an insurer for auto, rental and life policies. I have not been a State Farm customer since May of 2019, or so I thought. Apparently, my life insurance policy was not canceled with the others and the cash value on the policy was being used to keep it current. I had no clue of this for a year and a half until I answered a call from Ashley today, introducing herself as the new agent handling my account. As you can imagine, I was baffled by the notion that I still had an account active with State Farm, so I explained to her that this couldn't be possible. Not only did she take the time to listen to what I was saying, she took it upon herself to investigate what was going on and called me back within 15 minutes with an explanation. I was surprised to learn that this policy would've been current thru 2026 without me having any knowledge whatsoever that it still existed. Even more frightening is the fact that had I died, my family would not have known of this account. In a total of 10 minutes and 36 seconds, Ashley @ Caitlyn Garlock's agency was able to do more for me than the other State Farm agency had done over a span of 4 years. All I can say is THANK YOU!!"

"Felicia Lopez is a top-notch agent. She solved my problem quickly and even laughed at my terrible jokes. This is Michael, by the way. The guy you helped with the replacement insurance cards. I should really update my google account with my actual name, but for the time being, I swear I'm me. Thanks again!"

"Honestly the best experience ever with an insurance agency. Brittany Reaves took care of me. She was such a sweet person to talk to and so helpful with quoting me for a insurance policy. Extremely informative with the options I qualified for! I'm definitely referring everyone I know to her. I also got to chat with Felica a little and she was so great as well!"

"Caitlyn Garlock and Felicia Lopez both helped me get life insurance for me and my precious boys. The level of customer service these two ladies gave me during this transaction was paramount. I am so grateful for their knowledge and insight on such a delicate matter! I wanted to give A BIG THANK YOU to you both for helping me get this coverage and for helping me and my boys protect their future!"

"Caitlyn is an exceptional agent and my experience with her and the team at State Farm has been faultless. Caitlyn first came to my rescue in 2017 when I was a first time home buyer in Napa, unfortunately the fires happened right as I closed on the house and it was a worrying time. My prior insurance agency wasn't able to give me much info. and I was worried as I didn't know what was happening. Caitlyn stepped in and with her team at State Farm had everything figured out the very same day, my new home insured and my mind at peace. She kindly and patiently talked me through everything I needed to know and was able to answer any questions or concerns I had. Since then i've had a couple little bumps in my car (yes it's been a trying 2 years lol), I email Caitlyn frantic and worrying and once again she calls right away and answers all of my questions and concerns and has everything handled the same day. In fact, it's normally the first hour - this lady is the most efficient person i've ever met! One of the things i've loved, working with Caitlyn over the past 2 years, is that she will always ask, 'how are you, are you ok?' before we even start talking insurance, she genuinely cares, showing kindness and patience in every situation (even when I call rambling about my latest road bump!). It takes all of the worry out the situation and makes you feel like you are in safe hands. I can't thank Caitlyn the team at State Farm enough for everything - you truly are the best! Client for life :)"